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Warranty / Repair

Warranty

Limited Warranty Terms & Conditions

JRC Technologies warrants to the original end user purchaser that the product shall be free from defects in material and workmanship from the date of purchase for the period of 3 years.  In accordance with the terms of this limited warranty, JRC Technologies, at its expense (except as stated below), shall either repair or replace any product or part thereof which is proven defective.

Exclusions

JRC Technologies is not responsible for damage that occurs as a result of:           

  • Failure to follow instructions for the product
  • Accident, misuse, abuse, neglect, contamination, improper maintenance or other external causes
  • Improper site preparation or maintenance
  • Software, interfacing, parts or supplies not supplied by JRC technologies
  • Virus infection
  • Loss or damage in transit
  • Repair, modification, improper adjustment or installation of options or parts other than by JRC Technologies
  • Serial number has been removed or altered
  • Warranty label removed or altered

To Obtain Service

To obtain service under this Limited Warranty you must:

Contact JRC Technologies at 631-757-5157  with serial number and model for warranty status.    Return Material Authorization (RMA) number will be provided. Proof of purchase showing date maybe required if not registered.

  • Pack in original shipping container or equivalent
  • Provide packing slip with a description of problem and contact information with phone number
  • Insure it or assume the risk of loss/damage during shipment
  • Pay all shipping charges
  • Ship product with RMA # on shipping label to:

                             JRC Technologies - RMA #

                             4 Salisbury Drive North

                             East Northport, NY 11731

JRC Technologies will not except any packages wthout an RMA # or CODs.

JRC Technologies will repair or replace with new or refurbished parts. The replacement parts are warranted to be free of defects of workmanship for 60 days or the remainder of the Limited Warranty  in which the parts are installed, whichever is longer.

JRC Technologies will pay return shipping charges United Parcel Service (UPS) ground or equivalent.

Out of Warranty Repair

Contact JRC Technologies for repair charges at 631-757-5157 or email at jriccobono@myjrctechnolgies.com.